Welcome new clients!

This is your welcome page for all new clients to have a central place to view your communication & project guidelines and boundaries. Feel free to write whatever welcome message feels right here, or use the one below.

Thank you for choosing to work with me! I’m so excited to start our journey together, and have put together some important information below to make sure our project goes as smoothly as possible. Please take the time to review and let me know if you have any questions!

Office Hours & Communications

Ex: My office hours are 9 am - 5 pm (PST) Monday - Thursday. All communication about the project will be sent through email and Asana. During business days, you can expect a response within 24 hours, but typically much sooner!

To schedule a meeting, you can find my scheduling link here. Meetings outside of my scheduled times are available upon request, so please let me know what your availability is and I’ll be happy to work with it!

Client Homework

  1. Your Questionnaire

    All project questionnaires are due at least 1 day before our project start date.

  2. Your Assets

    If we are starting a project that requires assets such as photos, copy & branding, these are also due in a Google Drive folder 1 day before our project start date.

    A note on images & branding: please provide as high quality images as possible and add them to seperate folders for each page. If you’d like to be even more specific, you can number each photo’s file name to show the order you’d like them in on a page, or name the file where you’d like the image to be on a page i.e. “banner-image”,“services-image” etc. When adding branding, please upload original files (logos, font files, etc.).

Feedback guidelines

Ex: For Custom Design packages and VIP Days with design updates:

  1. Try and use bullet points to break up your feedback

  2. Use headers to organize your feedback into sections

  3. Read over your feedback to make sure it’s clear + that you’ve answered any questions I may have asked

  4. If you feel any feedback would be better explained in video, don’t hesitate to add a screen recording to your feedback in Asana or email.

  5. Post your feedback as a comment on Asana instead of emailing me directly, back and forth emails can get confusing but Asana makes it super easy!

  6. If you have team members that would like to provide their feedback, I kindly ask that you gather the feedback into one message. This stops everyone from getting confused and keeps the project organized!

Deadlines

Ex: In order to stay on track with our project, please try your best to meet all deadlines for client homework and/or revision rounds. This helps make sure you don’t miss any opportunities by not having your website live for any longer than necessary. It also helps me keep my commitments to clients I have booked after your project :)

Payment policy

Outline the details of your payment policy here.

Project management tutorial

Ex: In order to keep the project organized, we’ll be using Asana for the majority of project communication (including revisions). Here’s a quick tutorial on how to use our Asana board, but feel free to ask any questions if you run into trouble!